Directory of facilities

Unfortunately there are no guest rooms for visitors.

However, a list of short-term accommodation can be found by visiting the NSIC website on www.buckinghamshirehospitals.nhs.uk or speaking to the ward clerk.

 Baby changing facilities can be found in one of the disabled toilets in the reception area, next to the main entrance doors to the NSIC.

• Anyone wishing to register as a driver with the Barbara Bus charity should telephone 020 8416 0733 between 10am and 3.30pm, Monday to Friday, or e-mail office@barbarabus.com
• Further information is available in the Patient Information folder or at Reception.

Second-hand bookshop in OASIS:
Interesting second hand books and magazines.
Situated in the Oasis Cafe.
Opening hours: Monday to Friday 10am to 3.30pm

WHSmith (near the main restaurant)
Opening hours:
7.30am – 7.00pm Monday – Friday
8.00am – 4.00pm Saturday & Sunday

The Independence Bungalow provides the opportunity for you to practice skills you have learnt regarding self-care and day to day functioning with a spinal cord injury.

It enables you to work towards identified goals.

• The bungalow presents a safe environment, away from the ward setting, where you and your relatives/carers and friends may encounter challenges you might face in your home environment, and to work out how to resolve them, if the need arises.
• NSIC staff may be made available to assist you by arrangement with the Ward Sister.
• You will need to arrange for members of your family/others to be taught any necessary techniques to assist you.

The bungalow booking is arranged with your treating OT, once the need has been identified at your Goal Planning meeting or through the ward round.

This is situated on the wall between St Joseph and the Café on the ground floor

The chaplaincy team offer spiritual support and religious care to patients and relatives of all faiths and religions.

• The prayer room is on the 1st floor above the circular restaurant at the main entrance, and is open 24/7.
• This service also offers Mindfulness & Meditation every first Monday of the month, 2:30-3:00pm

(Situated on the Ground floor)

This provides a spacious area for you to take children or any family member for some quiet time.

Please note that all children must be supervised by an adult and we would be grateful if you could leave the room tidy after use

Note: Refreshments for visitors are not offered on the wards.

The following locations provide food and hot or cold beverages at the NSIC:

Conviva restaurant is situated in the main foyer of Wendover Wing; this serves a selection of hot and cold drinks, meals and snacks.
Opening hours:
Monday – Friday 7.30am – 8pm
Saturday – Sunday 8.30am – 6.30pm

Oasis cafe
Situated on the ground floor as you head for the main wards.
The cafe provides a variety of drinks, hot & cold snacks and sweets. They serve signature hot pots, delicious soups and jack potato.

They can also deliver to the ward simply by calling them in the number below.
Tel number for ordering: 01296 316 978

Opening hours: 07:30 – 16:00 Monday – Friday

Breakfast: Available all day
Lunch time: 11:30 – 15:30
Afternoon Tea specials : 14:30 – 16:00

There is also a vending machine with 24 hour hot/cold drinks and sandwiches.

Costa Coffee
(accessed from the main entrance of the Accident and Emergency Department)

Opening hours:
Monday – Friday 7.30am – 7.00pm
Saturday – Sunday 10.00am – 5.00pm

Horatio’s Garden is open for all NSIC outpatients and patients, staff, family and friends to use.
The entire Garden, Greenhouse and Garden Room are all fully accessible to wheelchair users
Opening hours:
The Garden Room is open daily between 8am and 9pm for tea, coffee, soft drinks and cakes.

Click here to view/download a pdf showing photos and details of Horatio’s Garden.

Stoke Mandeville Hospital Radio broadcasts 24hrs a day on 87.7 FM, online and via a free app, plus via speaker systems around the hospital.

The station provides:

• music and information about what’s going on in and around the hospital, as well as local events and
• We also host a request show from 8pm-10pm each week day evening.

SMHR is a registered charity based on the hospital site and has been broadcasting for over 40 years!

SMHR would love to hear from you at any time with requests and dedications

To contact the radio station:

Call: 01296 331575, or dial extension 6094 if using a hospital landline

Email: studio@smhr.co.uk

Website: www.smhr.co.uk

Facebook: @SMHR1575

Twitter: @SMHR1575

Or text in your request: just send the word ‘SMHR‘, followed by a space, to 60777 and include your message. Messages are charged at your standard network rate.

(Situated on the wall of the foyer, opposite the café)

It displays up to date information about talks being given, visiting stall holders and events being run both within the NSIC and locally, which may be of interest to both patients and visitors.

SIA Information kiosk (Subject to Covid restrictions):

• The Spinal Injuries Association (SIA) has a kiosk in the main foyer of the NSIC when there is a member of the team on site.
• Relatives can look up all the services available through the SIA, including the number of the advice line, becoming a member, message board, chat room, national library and publications.

SIA’s website address is: www.spinal.co.uk

Washing machines are provided on each ward for your relative’s personal laundry

• They will need to use their own washing liquid.

There are two lifts for public use located in the main corridor between St George and St David wards.

There are designated free disabled parking spaces available in all of the hospital car parks; however demand for parking is high.

• A map of where to park at the hospital is available by visiting www.buckinghamshirehospitals.nhs.uk
• It also provides a list of parking charges and information about alternative means of travel to the hospital.

NOTE: If you are going to be visiting your relative every day, please speak to the Car Park Officer, based in Car Park 4, about any possible concessions.

This service is free and confidential and aims to support anyone with questions or queries about health-related issues.

If you have questions, concerns, suggestions or compliments please initially speak to a member of staff if possible.

If they are unable to help you, or you do not know who to ask, then please contact the PALS service:

• Tel 01296 316042, Monday to Friday 9:00 to 16:30
• Or send an email to pals@nhs.net

(Situated next to the café)

There is a range of information on SCI that can be accessed via this room.

• Please contact the Patient Education Lead for access to any relevant reading material.
• Your relative is also likely to attend an intensive three week education programme on SCI and other related issues within this room during their rehabilitation.
• Teaching sessions on SCI are also available to you, and any other close family members who may wish to learn more, at the ‘Friends and /family Morning’ which is held 3 times a year.
  NOTE: We currently hold these as virtual online sessions to enable everyone to access this information.
• You can also view recordings of these topics here.
• The morning provides fundamental and practical knowledge about SCI. (Booking forms are available from the Patient Education Room or you can find out more or book your place here)

This is available to each patient and covers all aspects of your relative’s stay in hospital.

• If you are unable to find the answer to any of your questions on this website, please refer to the folder or speak to a member of staff.

• Incoming mail is sorted at the main reception desk in the NSIC and will be forwarded to your ward.
• Outgoing mail should be given to the ward staff for collection by the hospital postal service or there is a post box located outside the main hospital entrance.
• When items are posted to a patient, we would ideally like their name to be shown clearly, as well as the ward and the hospital’s address:
  Stoke Mandeville hospital, National Spinal Injury Centre, Mandeville Road, Aylesbury, HP21 8AL

NOTE: The nearest post office is located at: 37 Station Rd, Stoke Mandeville, Aylesbury HP22 5UE

Located at the Customer Service Desk (next to the main restaurant)
Opening Hours: 7:00am – 8pm
Out of hours Information Desk in A&E: 24/7

Display:
There is currently a display from National Paralympic Heritage Trust near the main reception area.

If you would like to find out more about the history that inspired the Paralympic Games, follow this link: https://www.paralympicheritage.org.uk/

Mobiles can be used with discretion in most areas.

There are public telephones located in:

• the New Wing adjacent to the Main Reception desk
• Mandeville Wing main waiting area
• Claydon Wing entrance
• The main restaurant

• Male and female toilets are located in the main reception area at the NSIC.
• There are also adapted toilets which are accessible for public use within this area and a visitor’s toilet on St Patrick’s Ward.